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Privacy Policy

This Privacy Policy describes how Firmhub collects, uses, stores, and protects personal information when you use our website, products, and services.

Effective date: February 15, 2026 Applies to: firmhub.id and related services

1. Information We Collect

We collect information needed to provide and secure the service, including account and profile information, workspace data, billing records, usage logs, and support communications.

  • Account information: name, email address, role, and authentication data.
  • Workspace content: files, messages, metadata, and administrative configuration.
  • Technical data: IP address, device/browser information, timestamps, and event logs.
  • Payment-related data: subscription details and transaction references processed by payment providers.

2. How We Use Information

We use information to operate and improve Firmhub, maintain security, process subscriptions, provide customer support, and communicate relevant updates.

  • To deliver core features such as document workflows, collaboration, and account administration.
  • To enforce security controls, detect abuse, and prevent unauthorized access.
  • To manage invoicing, subscriptions, and service-related notices.
  • To analyze service performance and improve reliability and usability.

3. Legal Basis and Processing

Our processing is based on one or more legal grounds, including contract performance, legitimate interests in service security and quality, legal obligations, and your consent when required.

4. Sharing and Disclosure

We do not sell personal data. We may share data with service providers who support hosting, payment processing, communications, analytics, and security operations, under contractual confidentiality and data protection terms.

We may also disclose information when required by law, regulation, legal process, or to protect the rights, safety, and integrity of Firmhub, our customers, or others.

5. Data Retention

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data category and account status.

6. Security

We implement administrative, technical, and organizational safeguards designed to protect data against unauthorized access, disclosure, alteration, and destruction. No method of storage or transmission is completely risk-free, but we continuously improve our controls.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, object to processing, or export your personal data. Requests can be submitted through your workspace administrator or by contacting us directly.

8. International Transfers

Where data is transferred across borders, we use appropriate safeguards and contractual protections consistent with applicable data protection laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. When material changes are made, we will update the effective date and provide notice through the service or other appropriate channels.

10. Contact

For privacy-related questions or requests, please contact us at support@firmhub.id.